GovChat enhances governance transparency and accountability through the provision of tools for citizens to measure service levels, combined with the technology and empirical data analytics for government to improve them. GovChat's core product offering emerged from five years of development in collaboration with the South African government. 

Being primarily focused on local government engagement and performance monitoring, the core products were co-created and developed via a multi-stream approach across a range of government institutions and functions. GovChat's mandate was underpinned by a long-term agreement entered into with the Department of Cooperative Governance and Traditional Leaders (CoGTA), the department charged with managing service delivery and local governance structures.

GovChat is an open government partnership initiative with the Department of Cooperative Governance & Traditional Affairs, Department of Social Development, & Department of Health.